Customer Success Manager
Hybrid
Core
Retain and scale Epidemic Sound's existing B2B business in the Nordics region by building trusted partnerships and driving product adoption.
Role type
Regional Customer Success Manager (B2B SaaS/Media)
Builds
Epidemic Sound streaming platform and content ecosystem for global enterprises
Domain
Media streaming, SaaS, B2B enterprise
Required skills
B2B account management, churn mitigation, upsell/expansion strategy, cross-functional collaboration, data-driven retention, AI tool utilization
Preferred skills
Salesforce, Planhat, Totango, Gainsight
Responsibilities
Define mutual success plans for assigned client portfolio, identify upsell and expansion opportunities, manage renewals and turnaround strategies for at-risk accounts, channel customer feedback to internal teams
Seniority
Mid-Senior, hands-on IC