Gerente Atendimento ao Cliente – São Paulo/SP
Core
Lead customer service operations and portfolio management for a global fertilizer producer, ensuring post-sales process excellence and acting as a bridge between Commercial, Supply, Logistics, and Finance teams.
Role type
Senior Customer Service Manager / Team Lead
Builds
Customer experience initiatives, service level adherence, and operational alignment across supply chain and commercial functions
Domain
Agriculture / Fertilizers / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Supply chain management, demand planning, logistics, credit & collections, customer experience management, KPI monitoring, project management, data analysis, strategic business vision, stakeholder influence, negotiation
Preferred skills
SAP, Power BI, automation & AI application in business, advanced English
Technologies
SAP, Power BI
Responsibilities
Ensure excellence in customer experience and post-sales process efficiency; Lead proactive customer portfolio management and risk anticipation; Manage a team of coordinators, analysts, and specialists; Monitor customer satisfaction indicators (CSAT, NPS) and translate feedback into improvement initiatives; Promote alignment of priorities and resolve operational bottlenecks across departments
Seniority
Senior, hands-on IC with team leadership