Senior Coordinator Customer Experience
Core
Senior Customer Experience Coordinator supporting the order-to-cash process for the Fertilisers team, ensuring accurate order processing and timely delivery.
Role type
Senior IC customer experience coordinator (order management)
Builds
Accurate order fulfilment and service continuity for Fertilisers customers
Domain
Agribusiness / Fertilisers / Supply Chain
Required skills
Customer service, Order management, Complex enquiry resolution, Cross-functional collaboration, Process improvement, Team coaching
Preferred skills
High-volume environment experience, Supply chain or logistics background, Training and development experience
Technologies
SAP, Microsoft Office
Responsibilities
Manage customer enquiries via phone and email; Coordinate order entry, amendments, and transport bookings; Resolve complex operational issues; Provide operational guidance and coaching to Coordinators; Maintain accurate customer and order information in business systems; Identify opportunities to improve processes and workflows.
