Customer Service Agent - Travel
Core
Provide superior customer service via phone and email to resolve travel-related issues and promote offers.
Role type
Customer Service Agent
Builds
Customer support interactions for a travel subscription business
Domain
Travel industry
Deliverable
client delivery
Required skills
High-volume call handling, verbal communication, written communication, attention to detail, product knowledge, issue escalation
Responsibilities
Handle high volume of emails and phone enquiries, meet quality and productivity targets, maintain expert knowledge of products and promotions, capture and manage customer interactions, promote offerings to retain customers, seek and act on customer feedback, identify and escalate issues, meet rostering commitments