Senior Guest Service Agent
Core
Deliver exceptional guest service, manage front office operations, and mentor team members at a hotel property.
Role type
Senior Guest Service Agent (Front Office)
Builds
Guest check-in/out processes, reservation management, and guest experience solutions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office experience, Property management systems (Opera Cloud), Guest service leadership, Problem-solving, Mentoring, Communication
Responsibilities
Deliver warm and professional reception to guests, Lead by example in providing exceptional guest service, Oversee accurate processing of reservations, Act as the primary point of contact for guest escalations, Support the training and mentoring of Guest Service Agents, Work independently during shifts with minimal supervision