LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)
Core
Providing superior service to internal and external customers while leading the Hotel Front Office work group.
Role type
Lead Guest Service Agent (Front Office)
Builds
Accurate room registration and check-outs for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, team leadership, work organization, workload prioritization, policy enforcement, staff training, effective communication
Preferred skills
Gaming licenses/certifications, 21+ years of age
Technologies
PBX systems, Front Office management tools
Responsibilities
Directing department team members in successful completion of assigned work, instructing and training staff, enforcing department and company policies, organizing and assigning work, prioritizing workload to ensure efficient completion
Seniority
Individual Contributor with supervisory duties