Customer Support Officer – Remote
Core
Internal customer support role for CPAP Direct team members, providing product guidance, troubleshooting, and order support for sleep therapy customers.
Role type
Customer Support Officer (Internal Transfer)
Builds
Customer support interactions via phone, email, and live chat
Domain
Healthcare / Sleep Therapy / CPAP
Deliverable
client delivery
Required skills
CPAP product knowledge, troubleshooting, order processing, payment processing, returns and refunds handling, warranty support, multi-channel communication
Preferred skills
Empathy, patience, attention to detail, solutions-focused mindset, ability to juggle priorities
Technologies
Point of Sale system
Responsibilities
Provide CPAP product guidance and troubleshooting, assist customers with product selection, process orders and payments, handle delivery and collection enquiries, manage order changes and returns, support store overflow calls, coordinate with warehouse and internal teams
Seniority
Individual Contributor, Internal Transfer
