*AWS Amazon Connect Engineer*
Core
Design, implement, and lead customer discovery sessions for AWS Cognitive Customer Experience solutions, focusing on automating contact center and IVR processes. (via careerplan.io/jobs/640f823a-c568-4815-aec1-a680246601a3-aws-amazon-connect-engineer-at-accenture)
Role type
Senior IC AWS Cognitive Customer Experience Architect
Builds
AWS solutions for customer engagement and experience transformation
Domain
Cloud services, Customer Experience, Contact Center Automation
Deliverable
production ML models
Required skills
AWS Connect, Amazon Lex, Amazon Comprehend, Amazon Rekognition, Amazon Polly, Amazon Textract, Amazon Translate, Amazon Transcribe, Infrastructure as Code (Terraform, CloudFormation), Scripting (Python/Bash), Legacy IVR knowledge, Service Design
Preferred skills
AWS Associate or Professional Certification, Experience with public cloud automation tooling (Ansible, Jenkins, Puppet)
Technologies
AWS, Terraform, CloudFormation, Ansible, Jenkins, Puppet
Responsibilities
Lead customer discovery and design sessions using AWS Cognitive CX suite; Design and implement AWS solutions for customer engagement; Develop PoCs, prototypes, and demonstrations; Collaborate with sales and architecture teams; Apply best practices from the global network to local markets; Interact with client and internal management levels.
Seniority
Senior, hands-on IC
