Senior Applied AI Solutions Architect — Amazon Connect, Applied AI SA - AIVT
Core
Embedded Solutions Architect guiding customers to production-ready agentic AI implementations on Amazon Connect, focusing on model selection, prompt engineering, and tool integration.
Role type
Senior Applied AI Solutions Architect (Hands-on IC)
Builds
Production-ready agentic AI workflows, MCP servers, and A2A communication patterns for contact center operations.
Domain
Cloud Contact Centers + Applied AI (Agentic AI, LLMs, RAG)
Deliverable
production ML models | product features
Required skills
Agentic AI patterns (multi-agent orchestration, tool use, function calling), MCP (Model Context Protocol) server design, A2A (Agent-to-Agent) integration, Prompt engineering, LLM evaluation, Serverless architecture (Lambda, API Gateway, Step Functions), Cloud data access (DynamoDB, RDS, S3, OpenSearch, Kendra), Data readiness assessment, Python/Node.js scripting.
Preferred skills
Amazon Bedrock hands-on experience, Contact center domain experience, AWS services expertise.
Technologies
Amazon Connect, Amazon Bedrock, AWS Lambda, API Gateway, Step Functions, DynamoDB, RDS, S3, OpenSearch, Kendra, MCP, Python, Node.js.
Responsibilities
Lead technical discovery sessions to assess AI readiness and data gaps; Design and configure agentic AI solutions including prompt engineering and guardrails; Build serverless integrations connecting AI agents to customer data systems; Architect MCP servers for standardized tool discovery; Design A2A workflows for multi-agent collaboration; Conduct pre-production validation and testing of AI agent performance.
Seniority
Senior, hands-on IC