Communications Agent
Core
First voice and vital connection point for guests, ensuring seamless communication and positive first impressions throughout their stay.
Role type
Front Office Communications Agent
Builds
Seamless guest service delivery and operational coordination within the hotel
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Exceptional verbal communication, strong listening, multitasking, time management, problem-solving, computer literacy
Preferred skills
Previous experience in Hotel Operator, Guest Services, Front Office, or hospitality
Responsibilities
Answer and direct incoming calls professionally, respond to guest enquiries and coordinate requests, provide accurate information on facilities and local attractions, monitor emergency communication procedures, support the Front Office team
Seniority
Individual Contributor, entry to mid-level