Reservations Consultant | Grand Pacific Tours
Core
Answer incoming calls to book passengers on Grand Pacific Tours of New Zealand, converting enquiries into confirmed bookings while promoting experiences through upselling and cross-selling.
Role type
Reservations Consultant (Travel/Tourism)
Builds
Coach holiday tours for mature age travellers in New Zealand
Domain
Travel & Tourism
Required skills
reservations management, sales conversion, customer service, upselling, cross-selling, data entry, Microsoft Office proficiency
Preferred skills
Diploma in Hospitality, Travel, Tourism, Business
Responsibilities
Answer incoming calls for travel agent and direct customer booking requests, convert enquiries into confirmed bookings, promote relevant products and experiences, create and manage reservations and payments, liaise with internal teams and suppliers to coordinate guest arrangements
Seniority
Mid-level (2–3 years experience)