Customer Account Manager at Retail Insights
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and lead a high-performing team to ensure delivery to all clients.
Role type
Senior leadership / Operations & Client Success Manager
Builds
Client success function, operations processes, and team capacity
Domain
Retail media and conferences
Deliverable
client delivery
Required skills
Team leadership and mentoring, Client success strategy, Operations scaling, Process creation, Project management, Commercial acumen, Automation implementation, Cross-departmental collaboration
Responsibilities
Onboard new clients, manage the delivery process, report performance to clients, manage and mentor the client success team, build cross-departmental processes, drive international expansion of functions
Seniority
Senior, hands-on IC with leadership mandate