Customer Account Manager at HRtechX
Core
Scale client success and operations departments, lead a high-performing team, and drive customer onboarding and delivery in a fast-growing HR tech startup.
Role type
Senior leadership / Operations & Client Success Manager
Builds
Client success function, operational processes, and cross-departmental workflows
Domain
HR Technology / SaaS
Deliverable
client delivery
Required skills
Team leadership and mentoring, Client success strategy, Operations scaling, Process creation, Project management, Commercial acumen, Automation implementation, Cross-functional collaboration
Preferred skills
Experience in high-growth startups, Revenue growth experience, International expansion experience
Technologies
Relevant operational and analytical tools
Responsibilities
Manage and mentor the client success team, Oversee client onboarding and delivery processes, Build cross-departmental processes, Drive operational efficiency and customer satisfaction, Align product-led approach with user journey, Scale operations internationally
Seniority
Senior, hands-on IC with leadership responsibilities