Client Success Lead at SetSales
Core
Shape and execute client success strategy, scale operations, and lead a high-performing team to drive customer onboarding, delivery, and performance reporting for a sales community platform.
Role type
Senior leadership, client success & operations
Builds
Client success function, operational processes, and user journey for a sales community platform
Domain
B2B SaaS / Sales community / Professional networking
Required skills
Team leadership and mentoring, strategic planning, process creation and optimization, cross-departmental collaboration, commercial acumen, automation implementation, scaling operations, performance management
Preferred skills
Experience in high-growth startups, international expansion, revenue growth support, product-led approach
Technologies
N/A
Responsibilities
Manage and mentor the client success team, onboard new clients, manage delivery processes, report client performance, build cross-departmental processes, and drive product-led user journey improvements
Seniority
Senior, hands-on IC with leadership responsibilities