Client Success Lead at Retail Insights
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and ensure delivery to all clients.
Role type
Senior leadership, client success and operations
Builds
Client success function and operations infrastructure for a retail insights platform
Domain
Retail media and conferences
Deliverable
client delivery
Required skills
Team leadership and mentoring, project management, process creation, scaling operations, cross-departmental process harmonization, product-led approach, commercial acumen, automation implementation
Preferred skills
Experience in high growth startup environments, driving revenue growth, international expansion
Technologies
Relevant analytical tools
Responsibilities
Onboard new clients, manage the delivery process, report performance to clients, manage and mentor the client success team, build cross-departmental processes, create a product-led user journey
Seniority
Senior, hands-on IC and leader