Head of Client Success at CFO Insights
Core
Shape and execute client success strategy, scale operations, and drive customer growth for a Northern European CFO forum and media company.
Role type
Head of Client Success (Leadership)
Builds
Client success operations, onboarding processes, and performance reporting systems for a B2B media platform.
Domain
Financial Services Media / B2B SaaS
Deliverable
client delivery
Required skills
Leadership in high-growth environments, client success strategy, operations scaling, cross-departmental process harmonization, product-led growth approach, team mentorship, commercial acumen, automation implementation, revenue growth support.
Preferred skills
Experience scaling client success/operations in startups, international expansion, driving revenue growth.
Responsibilities
Manage and mentor the client success team; oversee client onboarding and performance reporting; build cross-departmental processes; implement a product-led user journey; scale operations to support international growth.
Seniority
Executive, hands-on leadership
