ETIC, Service Owner Senior Manager
Core
End-to-end service ownership for a mix of CoTs, SaaS, global platforms, and custom solutions, ensuring quality, performance, and delivery alignment.
Role type
Senior Manager, Service Owner
Builds
End-to-end services spanning multiple technologies and delivery models
Domain
Technology Advisory
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service ownership, budget management, stakeholder alignment, process governance, escalation management, strategic oversight
Preferred skills
SaaS/CoT/custom solution expertise, continuous improvement, value articulation
Technologies
CoTs, SaaS, global platforms, custom solutions
Responsibilities
Own overall quality and delivery of assigned services; Manage services spanning multiple technologies; Act as primary escalation point for delivery teams; Bridge multidisciplinary business areas; Ensure adherence to business processes; Strategically manage service budgets; Communicate service performance and strategic direction; Drive continuous improvement initiatives; Maintain strategic oversight of service lifecycle
Seniority
Senior Manager, strategic oversight & resource allocation
