Enterprise Customer Success Manager
Core
Manage relationships with up to 150 enterprise automotive dealer groups to drive engagement, product adoption, and long-term customer success for SaaS subscriptions.
Role type
Enterprise Customer Success Manager (field-based)
Builds
SaaS subscriptions and advertising solutions for automotive dealers
Domain
Automotive industry + SaaS technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
relationship building, stakeholder management, data analysis, commercial mindset, portfolio management, onboarding support, renewal management, growth identification
Preferred skills
automotive industry experience, SaaS experience, digital advertising experience
Responsibilities
Own and grow relationships across a portfolio of enterprise automotive dealers, use data and insights to identify risks and opportunities, drive product adoption and best practice, deliver reporting and insights to dealer stakeholders, identify subscription uplift and advertising opportunities, partner with internal teams to support onboarding and renewals
Seniority
Mid-Senior, hands-on IC