Major Incident Manager
Core
Lead end-to-end major incident management lifecycle for Qantas & Jetstar, coordinating technical teams and stakeholders to restore services quickly.
Role type
Senior Major Incident Manager (IT Operations)
Builds
Service reliability and operational resilience for airline IT services
Domain
IT Service Management (ITSM) / Aviation
Required skills
Major incident management, ServiceNow, stakeholder coordination, incident governance, shift handover management, process improvement, ITIL framework knowledge, supplier management
Preferred skills
Power BI, ITIL Foundation certification
Technologies
ServiceNow, Power BI
Responsibilities
Lead P1 and P2 major incidents, manage incident bridges, assign actions to resolver groups, deliver stakeholder communications, ensure shift handovers, drive continuous process improvement, ensure compliance with ITIL and governance requirements
Seniority
Senior, hands-on IC