Coordinator, Growth Operations
Core
Manage all inbound customer inquiries across multiple channels to deliver exceptional experiences for the BrainStation brand.
Role type
Coordinator, Growth Operations
Builds
Customer support processes and playbooks for the growth team
Domain
EdTech / Digital Skills Training
Deliverable
client delivery
Required skills
triage requests, address unique scenarios, document playbooks, work independently, juggle multiple projects, learn new software
Responsibilities
Maintain responsibility for all inbound customer interactions, triage requests to appropriate teams, address unique scenarios, provide feedback to stakeholders, document and build playbooks
Seniority
Junior, individual contributor
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