Supporttekniker
Core
Provide technical support to corporate customers via phone and email, troubleshooting mobile telephony, email, Office 365, and PBX systems.
Role type
Support Technician (Corporate)
Builds
Customer support services for business clients
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
troubleshooting, system administration, customer service, structured problem solving
Preferred skills
customer support experience, technical interest, initiative
Technologies
Office 365, PBX systems, Telia internal systems
Responsibilities
Answer customer inquiries via phone and email, troubleshoot and manage tickets related to mobile and communication services, administer orders and customer cases in internal systems, ensure fast and professional help delivery, contribute to improving work methods and customer experience
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