Sales Success Specialist (B2B)

💼 Full-time🗓 2026-08-21 → 2026-09-26

Core

Strategic partner and consultative guide for local service professionals (pros) to help them grow their businesses, optimize profiles, and achieve success on the Thumbtack marketplace.

Role type

B2B Sales Success Specialist (Customer Success/Onboarding)

Builds

Thriving businesses for independent pros on the Thumbtack platform

Domain

Home services marketplace / B2B SaaS

Deliverable

client delivery

Required skills

B2B sales, outbound calling, customer retention, churn management, onboarding, reactivation, pipeline management, consultative selling, problem-solving, cross-selling, product education, marketing/advertising sales experience

Preferred skills

Salesforce, AI tools, Google Suite, home service industry experience, tech-savviness

Responsibilities

Partner with pros to unlock potential and build thriving businesses; conduct 50+ outbound interactions daily to optimize accounts; guide pros through profile reviews and product recommendations; set expectations on lead costs and ROI; troubleshoot inquiries and resolve concerns; proactively follow up via call, SMS, and email; maintain high-performance metrics including revenue and pro satisfaction.

Seniority

Individual Contributor, 1-2 years experience

Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Thumbtack

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About The Applied Sci