Help Desk Associate
Core
Provides technical support for corporate workstations, applications, and cloud services to office-based and remote employees.
Role type
Help Desk Associate (IT Support)
Builds
Reliable and secure IT operations for corporate users
Domain
Corporate IT / End-User Support
Required skills
macOS support, Windows support, device management, identity and access management, cloud services support, network troubleshooting, ticketing systems, command line basics
Preferred skills
None stated
Technologies
macOS, Windows, Exchange, SharePoint, OneDrive, modern management platforms, ticketing systems
Responsibilities
Troubleshoot system performance, OS updates, login problems, and connectivity issues; manage corporate endpoints and deploy software/patches; assist with user provisioning, MFA setup, and password resets; support corporate applications and productivity suites; troubleshoot basic network issues including Wi-Fi and VPN; log and manage support requests; document procedures and maintain asset inventory; train users on device care and security best practices
Seniority
Mid-level (2–4 years experience)
