Customer Success Manager - Americas
Core
Front-line B2B Customer Success Manager ensuring positive experiences and successful outcomes for brokerage and crypto partners from contract signature through renewal.
Role type
Senior IC Customer Success Manager (B2B FinTech)
Builds
B2B brokerage and crypto trading applications for financial institutions worldwide
Domain
Financial Services / Brokerage / Crypto / FinTech
Deliverable
client delivery
Required skills
B2B customer relationship management, brokerage/crypto exchange/trading platform operations, regulatory and compliance knowledge, SaaS and API concepts, cross-functional collaboration, strategic forecasting, QBR delivery, risk mitigation
Preferred skills
Brokerage-as-a-service experience, US securities infrastructure knowledge, API integration support, international B2B client management, startup mindset