Revenue Excellence Engagement Lead
Core
Lead delivery of Salesforce and CLM business transformation engagements for enterprise clients in Europe while managing relationships and driving growth.
Role type
Senior Engagement Lead (Professional Services/IT Implementation)
Builds
Salesforce and CLM implementations and business transformation solutions
Domain
Professional Services / IT Implementation / SaaS
Deliverable
client delivery
Required skills
Salesforce expertise, CLM platform experience, enterprise client relationship management, solution delivery leadership, multi-disciplinary team management, strategic account growth, stakeholder communication, project milestone delivery
Preferred skills
Experience in technology or professional services, background in shaping client outcomes, ability to navigate complex negotiations
Technologies
Salesforce, CLM platforms
Responsibilities
Build and maintain trust-based relationships with a portfolio of major enterprise clients; Develop deep understanding of client business processes to deliver tailored solutions; Expand relationships by identifying and proposing value-add opportunities; Advise clients on Salesforce, CLM, and related technology solutions; Lead multi-disciplinary internal teams and support member development; Ensure timely delivery of products, services, and project milestones; Act as primary communication bridge between clients and internal teams; Address client issues and manage escalations; Partner with Sales and Account teams to drive new engagement opportunities; Prepare and deliver status updates, performance insights, and forecasts using key account metrics.