Partner Operations Manager
Core
Build and strengthen operational frameworks, processes, and systems to support Agility Robotics' growing partner ecosystem, ensuring partners deliver successful customer experiences while scaling operations effectively.
Role type
Senior Partner Operations Manager (Customer Success)
Builds
Operational frameworks, scalable workflows, performance dashboards, and strategic alliance agreements for external partners.
Domain
Robotics, industrial automation, and partner ecosystem management.
Required skills
Partner operations, process development, cross-functional coordination, performance reporting, systems optimization, program management, strategic alliance management, data analysis, stakeholder influence.
Preferred skills
Robotics/hardware/automation domain experience, CRM/Business Intelligence proficiency, KPI/scorecard establishment, high-growth scaling experience.
Technologies
CRM platforms, business intelligence tools, project management systems.
Responsibilities
Own operational success of external partners across the alliance ecosystem; build and optimize scalable workflows; coordinate cross-functionally with Sales, Product, and Engineering; establish operational metrics and dashboards; identify and resolve operational friction points; manage strategic partner relationships and joint growth initiatives; lead cross-functional operational initiatives from planning to execution.
Seniority
Senior, hands-on IC with strategic direction capabilities.