Flight Operations Agent L2 (Casablanca)
Core
Managing escalated flight servicing cases requiring operational judgment, including manual booking modifications, GDS interventions, and risk assessment for a B2B travel API platform.
Role type
Senior Flight Operations Agent (L2)
Builds
Reliable travel products and booking servicing workflows for hotels, OTAs, and fintechs
Domain
Travel Technology / Aviation Operations
Required skills
Flight operations expertise, GDS proficiency (Sabre/Travelport/Amadeus), complex ticketing management, operational risk assessment, process improvement, stakeholder collaboration
Preferred skills
ADM/ACM experience, airline audit knowledge, financial risk management
Technologies
Sabre, Travelport, Amadeus, GDS platforms
Responsibilities
Manage escalated servicing requests from L1 team; Execute manual booking modifications (schedule changes, reissues, name corrections); Work across GDS platforms to resolve complex flight cases; Review fare rules and airline policies to determine resolution; Decide internal processing vs. airline redirection; Collaborate with Product and Engineering to improve processes; Build playbooks and documentation
Seniority
Senior, hands-on IC
