Senior Operations Manager, Corp Travel
Core
Leading end-to-end corporate travel operations to ensure efficient booking, fulfillment, and service delivery for corporate clients.
Role type
Senior Operations Manager (Corporate Travel)
Builds
Corporate travel booking and fulfillment services
Domain
Corporate Travel Management
Required skills
Corporate travel operations, Travel policy governance, Travel risk management, Team leadership, Stakeholder management, Operational data analysis, Travel booking platforms, CRM systems, Microsoft Office
Preferred skills
Process improvement, Automation, Service quality metrics, Succession planning
Technologies
Travel booking platforms, Reporting tools, CRM systems, Microsoft Office
Responsibilities
Lead daily corporate travel operations and monitor SLAs, Manage travel disruptions and complex escalations, Lead, coach, and develop a team of travel consultants, Act as primary escalation point for key corporate clients, Drive continuous improvement initiatives for operational efficiency, Ensure compliance with travel policies and industry regulations
Seniority
Senior, hands-on IC with team leadership
