Services Support Specialist
Core
Dedicated global point of contact for HumanSignal's contractor population, resolving payment, identity/verification, account-access, and onboarding issues.
Role type
Contractor support specialist
Builds
Contractor support workflows and resolution paths
Domain
AI data operations / Workforce management
Deliverable
client delivery
Required skills
Zendesk, Discord, payment processing, identity verification, account access management, ticket triage, escalation management, written communication
Responsibilities
Resolve inbound contractor tickets regarding payments and verification, coordinate across teams for contractor issues, monitor annotator requests in Discord, apply severity classification to tickets, handle P0 on-call escalations
Seniority
Individual Contributor
