Advanced Customer Engineer-Level 1
Core
Provide second-level expert technical support and resolve complex issues for enterprise customers of the Reltio Context Intelligence Platform.
Role type
Senior IC Customer Engineer (MDM/Data Platform)
Builds
Reltio Cloud-native SaaS platform for Master Data Management (MDM) and data harmonization
Domain
Enterprise Data Management, Master Data Management (MDM), Cloud Infrastructure
Required skills
Object-oriented design, Data structures, Algorithm design, API design, JavaScript frameworks, Java, NoSQL databases, Distributed systems, MDM configuration, Survivorship rules, Version control
Preferred skills
Big data platforms, Analytics, AWS/GCP/Azure experience, UI development
Technologies
Reltio Cloud, AWS, GCP, Azure, Java, JavaScript, NoSQL, Bitbucket, SVN, VSS
Responsibilities
Investigate and resolve complex break-fix cases, Build monitoring and metric tools, Analyze customer needs and configuration accuracy, Debug UI/API/performance issues, Participate in 24x7 on-call rotation, Represent Reltio in customer meetings as an engineering expert, Collaborate with product management and core engineering teams
Seniority
Mid-Senior, hands-on IC
