Sr. Software Engineer, Customer Experience Engineering

US-CA-Menlo Park💼 Full-time🗓 2026-08-06 → 2026-09-25

Core

Build intelligent data applications that provide diagnostic insights and technical content to help customers resolve issues and reduce friction with Snowflake's platform.

Role type

Senior IC software engineer (customer experience & diagnostics)

Builds

Intelligent data applications, diagnostic features, and technical content for the Snowflake product

Domain

Cloud data platform / Customer support engineering

Deliverable

product features

Required skills

Java, Python, API design, cloud debugging, unit testing, technical leadership, system architecture

Preferred skills

Scala, GoLang, unstructured data processing, cross-functional collaboration

Technologies

Kubernetes, Snowpark Container Services

Responsibilities

Lead projects spanning the stack, implement solutions for customer diagnostic issues, mentor junior engineers, drive team planning and product vision

Seniority

Senior, hands-on IC with mentorship responsibilities

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About Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset, who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowf