Customer Success Manager
Core
Primary point of contact for assigned clients, building trusted advisor partnerships to align Submittable's value with client business goals and help them grow programs on the platform.
Role type
Customer Success Manager (B2B SaaS)
Builds
Tailored Success Plans, Business Reviews, and client growth strategies
Domain
B2B SaaS for mission-driven organizations (nonprofits, government)
Required skills
B2B SaaS sales/customer success/account management, identifying sales/expansion opportunities, explaining technical product functionality, CRM management, complex procurement support
Preferred skills
Salesforce experience, supporting clients through complex procurement processes (government/universities)
Responsibilities
Build trusted advisor partnerships, serve as primary point of contact, create tailored Success Plans, conduct Business Reviews, identify expansion opportunities for Account Executives, recommend product/approach improvements, maintain accurate client records in Salesforce
Seniority
Mid-level (3+ years experience)