Technical Quality Specialist - Figma Weave (Singapore)
Core
Founding Technical Quality Specialist defining and building a new support function for Figma Weave, an AI-native design platform, by troubleshooting complex bugs and acting as the voice of the customer.
Role type
Senior IC Technical Quality Specialist (Product Support)
Builds
Figma Weave (AI-native design collaboration platform)
Domain
SaaS / AI / Design Tools
Required skills
QA or Support experience for technical SaaS, troubleshooting and debugging across multiple platforms, consultative communication, resilience and adaptability
Preferred skills
Japanese language proficiency
Technologies
Figma Weave
Responsibilities
Diagnose sophisticated bugs for Figma Weave customers, interact with customers daily via email and forum to take ownership of complex problems, report bugs to Engineering teams, serve as point of contact for critical technical issues, make recommendations for tooling and process improvements, develop documentation and training materials, identify trends and communicate insights to Product and Engineering, keep the support team updated on high-priority bugs and fixes
Seniority
Senior, hands-on IC
