Customer Experience Consultant
Core
Guide customers to the best vehicle subscription, support them through onboarding to renewals/returns, and resolve issues to drive loyalty.
Role type
Customer Experience Consultant (Automotive Subscription)
Builds
Vehicle subscription service for customers
Domain
Automotive / Mobility
Deliverable
client delivery
Required skills
customer service, communication, CRM systems, problem-solving, attention to detail
Preferred skills
automotive experience (dealership/rental)
Technologies
CRM systems
Responsibilities
Guide customers to the best vehicle subscription, deliver outstanding service, support customers throughout lifecycle, collaborate with operations/sales/delivery teams, handle customer feedback and resolve issues
Seniority
Individual Contributor
