Manager, Customer Enablement - Figma Weave (New York, United States)
Core
Lead and scale a team of Customer Experience Managers (CEMs) to drive engagement, adoption, and value realization for Figma Weave's enterprise customers.
Role type
Manager, Customer Enablement (Post-Sales/CS)
Builds
Customer success programs, playbooks, and team processes for an AI-native design platform.
Domain
SaaS, Design/Creative Tools, AI
Required skills
People management, strategic thinking, team scaling, operational excellence, stakeholder partnership, customer advocacy
Preferred skills
Post-production/creative workflows knowledge, Figma/Weave familiarity, Creative/UX/UI background
Technologies
Figma, Weave
Responsibilities
Lead and grow a high-performing team of CEMs, set goals and coach individual contributors, partner with Sales/Support/Product/Marketing, refine and scale playbooks, drive operational excellence, engage directly with customers as escalation point, represent customer voice internally.
Seniority
Manager, hands-on leadership