Senior Customer Success Manager
Core
Strategic partner to enterprise clients helping them maximize the value of Zeta's marketing technology solutions to drive customer engagement, retention, and growth.
Role type
Senior Customer Success Manager (MarTech/SaaS)
Builds
Client success strategies, campaign performance, and platform adoption for enterprise marketing clients
Domain
MarTech, SaaS, Digital Marketing
Deliverable
client delivery
Required skills
Strategic account management, lifecycle marketing, data analysis, cross-functional collaboration, business review presentation, retention strategy
Preferred skills
Enterprise ESP/CDP/Marketing Automation experience, audience segmentation, omnichannel marketing, marketing analytics
Technologies
Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable
Responsibilities
Own strategic client relationships, drive loyalty strategy & performance, deliver data-driven insights, maximize platform adoption, lead strategic business reviews, support client retention & growth, collaborate cross-functionally, champion the voice of the customer, drive operational excellence
Seniority
Senior, hands-on IC
