Senior Manager, Professional Services Engineering
Core
Lead and mentor a distributed team of Professional Services Engineers to deliver automation solutions for enterprise customers, focusing on resource planning and operational excellence.
Role type
Senior Manager, Professional Services Engineering (People & Operations)
Builds
Automation solutions and delivery capacity for enterprise clients
Domain
SaaS, Workflow Automation, Professional Services
Deliverable
client delivery
Required skills
People-first leadership, Resource and capacity planning, Cross-functional alignment, Technical fluency in automation/APIs, Distributed team management, Metric-driven delivery
Preferred skills
Strategic forecasting, Operational systems thinking, Coaching and career development
Technologies
Workflow automation platforms, APIs, LLM applications
Responsibilities
Lead and mentor 8–10+ Professional Services Engineers across US and Ireland; Architect 6+ month capacity forecasting models; Master dynamic resourcing and real-time engagement allocation; Drive strategic cross-functional alignment with Sales, CX, and Product; Influence product development by championing customer feedback; Proactively identify and resolve delivery bottlenecks; Partner with external services ecosystems; Drive operational metrics including billable utilization and CSAT.
Seniority
Senior, hands-on IC leader
