Customer Results Manager II
Core
Own the full customer journey for single-location auto repair shops from contract signing through the first six months on the platform, ensuring product adoption and retention.
Role type
Customer Results Manager (Onboarding & Retention)
Builds
Customer adoption and retention for auto repair shop management software
Domain
SaaS / Automotive Industry
Required skills
Customer onboarding, project management, stakeholder communication, risk management, data migration, documentation, cross-functional collaboration
Preferred skills
CRM tools (Salesforce), Automotive industry knowledge
Responsibilities
Guide new shops through onboarding and data migration, lead training sessions, monitor product usage metrics, own customer risks and escalations, document customer journey progress, collaborate with Sales/Support/Product teams
Seniority
Mid-level, hands-on IC