Job
Core
Ensure smooth execution of internal operations and provide outstanding support to clients through various communication channels.
Role type
Business Coordination & Customer Support Specialist
Builds
Operational reports, client service delivery, and internal process improvements
Domain
Online trading, financial services
Deliverable
dashboards & analysis | client delivery
Required skills
Operational workflow auditing, report generation and verification, bottleneck identification, client inquiry management, cross-departmental coordination, issue escalation, process improvement
Preferred skills
Modern ticketing systems proficiency, analytical mindset, problem-solving, time management
Technologies
Customer support and ticketing systems
Responsibilities
Review and audit operational workflows and partner assignments; Generate, verify, and distribute scheduled operational reports; Identify, investigate, and resolve operational bottlenecks; Provide professional support to clients through various communication channels; Manage client inquiries and coordinate with internal teams; Escalate complex matters and monitor resolution; Contribute to continuous improvement initiatives
Seniority
Junior to Mid-level, hands-on IC