Customer Success Manager- West
Core
Provide post-sale support and problem-solving for B2B marketers using data-driven marketing solutions, acting as a bridge between sales, operations, and customers.
Role type
Senior Customer Success Manager (B2B Marketing)
Builds
Customer success outcomes and campaign performance for content syndication, display advertising, and data services
Domain
B2B Marketing / Data Services
Deliverable
dashboards & analysis
Required skills
Customer success management, campaign lifecycle management, stakeholder communication, data analysis, Salesforce proficiency, Qlik proficiency, SaaS platform operation, strategic account growth, report generation, escalation management
Preferred skills
Experience in demand generation, database marketing, pre-sales support activities
Technologies
Salesforce, Qlik, Anteriad Marketing Cloud
Responsibilities
Manage internal and external client inquiries and Q&A for all product details; Work with India and US Operations teams to ensure customer support and insights; Identify and escalate urgent situations across campaign stages; Collaborate with sales to develop strategies for customer success and investment growth; Execute and present reports including check-ins, campaign summaries, and QBRs; Track campaign status via SFDC cases and offer pre-sales support.
Seniority
Senior, hands-on IC