Customer Success Manager
Core
Strategic advisor and primary point of contact for a portfolio of clients, partnering with marketing teams to drive platform adoption, retention, and revenue growth.
Role type
Customer Success Manager (SaaS)
Builds
Client engagement strategies, customer journeys, lifecycle marketing programs, and omnichannel campaigns.
Domain
Marketing Technology (MarTech) / AI-Powered Marketing Cloud
Deliverable
client delivery
Required skills
Client relationship management, digital marketing strategy, lifecycle marketing, marketing automation, omnichannel campaign management, data-driven segmentation, cross-functional collaboration, billing and forecasting, product feedback translation
Preferred skills
Experience with email and SMS channels, familiarity with customer journey development, proficiency in Excel and PowerPoint
Technologies
Marketing automation platforms, ESP platforms, Zeta Marketing Platform (ZMP)
Responsibilities
Manage client portfolio and act as trusted strategic advisor; Own retention, renewals, and expansion opportunities; Partner with clients to develop and execute data-driven marketing strategies; Lead Quarterly Business Reviews (QBRs); Drive cross-functional execution with Solutions Consulting, Product, and Support; Champion platform adoption and educate clients on best practices; Oversee client billing, budgeting, and forecasting.
Seniority
Mid-level, hands-on IC