IT Support Coordinator-Contract
Core
First point of contact for IT support tickets, triaging requests, and coordinating workload to ensure prompt responses within SLA for creative staff and infrastructure teams.
Role type
IT Support Coordinator
Builds
IT service operations and ticket resolution workflows
Domain
Technology / Game Development
Deliverable
dashboards & analysis
Required skills
IT Service Management (ITSM) tools, Jira Service Management, ticket triage, SLA monitoring, customer communication, documentation, prioritization
Preferred skills
CompTIA A+ Certification, degree in IT, self-starter
Technologies
Jira Service Management
Responsibilities
Monitor and triage IT support queues, communicate with customers regarding service requests, escalate issues to appropriate teams, update KPI dashboards and JIRA analytics, maintain support documentation, coordinate workload across IT support teams
Seniority
Entry-level, individual contributor