L1 Technical Support Engineer

Romania💼 Full-time🗓 2026-08-04 → 2026-09-26

Core

Junior Technical Support Engineer managing customer issues, providing phone/chat support, and assisting with product integration and testing.

Role type

Junior IC technical support engineer

Builds

Customer support operations and product feedback loops

Domain

Cybersecurity / IT Infrastructure

Deliverable

client delivery

Required skills

ticketing systems, Windows/Windows Server environments, networking principles, problem-solving, documentation

Preferred skills

Linux, Docker/Kubernetes, cloud platforms (AWS/Azure/GCP), security products

Responsibilities

Review and prioritize open tickets, investigate and resolve customer-reported issues, provide responsive phone and chat support, create and update knowledge base articles, collaborate with internal departments for customer requests

Seniority

Junior, hands-on IC

Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Opswat

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.