Customer Success Manager - Italian speaker a bonus
Core
Drive adoption, retention, and growth for SaaS customers by managing relationships, conducting product training, and optimizing platform usage.
Role type
Customer Success Manager
Builds
Customer success, retention, and expansion for Algolia's search and product discovery platform
Domain
SaaS / Search Technology
Required skills
Relationship management, problem-solving, project management, account analysis, presentation skills, written communication, verbal communication, time management
Preferred skills
Italian language fluency, experience with highly technical products, SaaS background
Responsibilities
Drive adoption and value realization for post-go-live customers, conduct product training sessions, partner with Solutions Architects on technical requirements, identify and mitigate churn risks, identify expansion opportunities, analyze lost accounts, resolve account issues, act as the voice of the customer, track key account metrics
Seniority
Mid-level, hands-on IC