Customer Success Engineer
Core
Partner with customers to deliver technical onboarding, solution design, best-practice guidance, and hands-on implementation support for Algolia's AI Search and generative AI platform.
Role type
Senior Customer Success Engineer (SaaS)
Builds
Customer adoption and implementation of Algolia's search and discovery platform
Domain
SaaS / AI Search / Generative AI
Deliverable
client delivery
Required skills
Programming languages (JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby), REST API, database management, web development, technical workshop delivery, complex problem solving
Preferred skills
Search & discovery implementation, generative AI and agentic application design, high-growth SaaS environment experience, iOS & Android platforms, open-source projects, Shopify/Magento/Salesforce
Technologies
JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, REST API, databases, Shopify, Magento, Salesforce
Responsibilities
Act as a consultant delivering ad-hoc services tailored to customer needs; Scope, shape and present technical workshops to drive adoption; Advise customers on best technical and industry practices for search implementation; Partner with Customer Success Managers to ensure long-term account health; Work with Product Teams and Engineering to develop subject matter expertise; Develop and present comprehensive case status reports; Proactively identify and resolve technical risks and bottlenecks; Provide guidance on environment optimization.
Seniority
Senior, hands-on IC