Enterprise Implementation Specialist, Americas
Core
Own the technical support and implementation for enterprise customers after they sign, taking accounts from contract to fully live.
Role type
Senior IC Enterprise Implementation Specialist
Builds
Fully configured enterprise accounts with migrated data and trained teams
Domain
SaaS / Marketing Intelligence / SEO
Required skills
Data migration (mapping, transforming, validating), Hands-on account setup (projects, workspaces, permissions, integrations), Technical escalation and triage, Training delivery, Documentation creation, API and integration knowledge, Independent problem solving, AI workflow integration
Preferred skills
SEO knowledge (keyword research, rank tracking, site audits, backlinks), Experience with enterprise SEO platforms, Enterprise onboarding at scale
Technologies
APIs, integrations, CSVs, spreadsheets
Responsibilities
Configure projects, workspaces, permissions, and integrations for new enterprise customers; Execute end-to-end keyword migrations including audit, mapping, and validation; Deliver onboarding training to customer teams; Act as technical escalation point for support requests; Create reusable assets like migration playbooks and documentation; Provide feedback on customer friction to Product
Seniority
Mid-Senior, hands-on IC