Customer Architect
Core
Technical expert and advocate for enterprise customers using the Reltio Context Intelligence Platform to harmonize and govern data for AI and enterprise applications.
Role type
Senior Customer Architect (Technical Support & Advisory)
Builds
Customer success through technical alignment, operational excellence, and issue resolution for the Reltio SaaS platform.
Domain
Enterprise Data Management, Cloud (AWS/GCP/Azure), MDM, and SaaS.
Deliverable
client delivery
Required skills
Technical support for enterprise SaaS, Public Cloud platforms (AWS/GCP/Azure), REST APIs and integration tools, On-premise or cloud MDM solutions, Observability and monitoring tools, Product management and engineering interface, Reporting and analytical skills, Enterprise data management platforms.
Preferred skills
Data products in enterprise space, Salesforce, Snowflake, Google BigQuery.
Responsibilities
Serve as technical expert on Reltio platform capabilities, Present architectural designs and integration approaches, Deliver workshops and advisory services, Manage customer portfolio of tickets and product enhancement requests, Own dedicated escalation paths for customer engineering issues, Ensure seamless onboarding experience, Participate in executive business reviews and CSAT/NPS surveys, Advocate for customer needs to drive product enhancements.
Seniority
Senior, hands-on IC
