Senior Engineer
Core
Building enterprise contact center transformations by developing AI agents, contact flows, and full-stack serverless applications on AWS.
Role type
Senior IC full-stack engineer (AI & Cloud)
Builds
Production-ready contact flows, AI agents, and serverless backends for contact centers serving tens of thousands of agents.
Domain
Cloud services, Generative AI, Contact Center Modernization
Deliverable
production ML models | product features | infrastructure
Required skills
TypeScript, Node.js, Python, React, AWS Serverless, Generative AI, Prompt Engineering, Infrastructure as Code, Observability, CI/CD
Preferred skills
AWS Certifications, Contact Center Migration, Regulated Verticals Experience, AI Observability, Accessibility Engineering
Technologies
AWS (Lambda, EventBridge, Step Functions, DynamoDB, Kinesis, Bedrock, Claude, CDK, CloudFormation, Terraform), React, Salesforce, ServiceNow, Oracle, GitHub Actions, Jest, Playwright, axe-core
Responsibilities
Build contact flows and AI agents; develop React-based agent tooling; write Lambda functions and CDK stacks; optimize inference cost and latency; diagnose AI agent performance; build serverless backends for event processing; author infrastructure as code; maintain CI/CD pipelines and automated test suites; instrument monitoring and alerting; perform code reviews and mentor junior engineers; collaborate with customer engineering teams.
Seniority
Senior, hands-on IC
