Director, Customer Success
Core
Director of Customer Success providing P&L ownership and leadership for a book of business, growing scope with cross-vertical clients, and managing strategic relationships.
Role type
Senior IC Director, Customer Success
Builds
Strategic client relationships and account plans for marketing technology clients
Domain
Marketing Technology / Advertising Technology / Customer Data Platform
Deliverable
client delivery
Required skills
P&L management, account planning, team leadership, revenue growth, contract compliance, strategic consulting
Preferred skills
Thought leadership, budget management, new business support
Technologies
Marketing Technology platforms, Customer Data Platforms
Responsibilities
Manage a client book of business between $3M and $4M; Monitor P&L goals weekly; Mentor and develop Client Success Managers; Balance long-term client and corporate goals; Direct organization to maximize financial growth; Support Sales in new business efforts
Seniority
Director, hands-on leadership
