Peer Success Manager
Core
Onboard clients (partners) into an industry-specific peer group by guiding them through onboarding calls and ensuring completion of action items.
Role type
Peer Success Manager (Onboarding)
Builds
Peer group participation readiness for Managed Service Providers (MSPs)
Domain
IT Management / Cybersecurity / MSP Services
Deliverable
client delivery
Required skills
Communication, Presentation, Project Coordination, Client Onboarding, Program Management
Responsibilities
Guide and present new partners through one-on-one meetings to train on peer systems and processes; Set appropriate expectations for partners regarding peer program success; Maintain knowledge and understanding of the program as it continues to scale; Aid the Program Management team when necessary; Travel to quarterly meetings and network with partners in addition to providing logistical assistance.
